At Adamjee Insurance, we are deeply committed to delivering exceptional service to our valued customers. However, we understand that there may be times when our services do not meet your expectations. In such cases, we genuinely welcome your feedback, as it allows us to address your concerns promptly and effectively. Many concerns can often be resolved quickly by reaching out to our call center or visiting your nearest Adamjee Insurance branch. Should your matter require further attention, we encourage you to submit a formal complaint through the form below, so we can ensure it is addressed with the utmost care.
When you submit a complaint we will contact you within two working day to acknowledge your complaint and provide you with your complaint reference number. We will also explain the next steps in the process and provide you with details on how you can contact us to discuss your complaint.
We will endeavour to complete our investigation and share with you the outcome of your complaint within 7 working days. If this is not possible, we will let you know and keep you updated throughout the process.
Your complaint will always be treated fairly and confidentially. Once your issue has been resolved, your feedback will be used to help us understand how we can improve.
IF YOU’RE NOT HAPPY WITH THE HANDLING OR RESPONSE TO YOUR COMPLAINT
If you are dissatisfied with our final response or dissatisfied with any delay in our response (beyond 15 working days) you may refer your complaint to the Insurance Regulator.
You may do so by sending details of your complaint, stating the GIG Complaint Reference Number, to the relevant Regulator:
For Dubai Health Insurance complaints, you can contact the Dubai Health Authority (DHA) using the online complaint form (Ipromes) or the details bellow:
E-Mail: wasselsotak@dha.gov.ae
Toll Free (24/7): 800342 (800 DHA)
For Abu Dhabi Health Insurance complaints, you can contact the Department of Health (DoH) using the online complaint form or on following details:
Telephone: +971 2449 3333
For all other UAE Insurance Policies, you can contact Sanadak using the following details:
Website: www.sanadak.gov.ae/en/
E-Mail: info@sanadak.gov.ae
Toll Free: 800SANADAK (800 72 623 25)
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