Step 1 Get the police report. You should ensure that all the details in the police report are correct. Damage to your motor vehicle due to accidental collision, overturning, fire, external explosion, self-ignition, theft, or a malicious act unless specifically excluded. Legal liability and agreed costs and expenses against third party bodily injury/ property damage arising out of the use of motor vehicles unless specifically excluded.

Step 2 Call Adamjee at (the Direct Claims Department number to report your claim (Work Timings and Days ).   We will record details of the incident and will start processing your claim immediately. We will: Confirm whether your certificate covers you for the incident. Tell you what you will have to pay. Confirm all the steps involved in your claim. Advise you which garage to go to. Please remember it is important that you report any accident/damage to your vehicle to us and to the police immediately, even if you are not making a claim under your certificate. Once the claim is reported, you will receive a call with a claim reference number and the contact details of the assigned garage.

Step 3 Send your car to the garage. You should show the claim reference number to the garage service advisor and provide them with the following: The original police report. A copy of the driving license of the person who was driving the car at the time of the accident (as mentioned in the police report). A copy of the registration card of the vehicle. After the garage issues an estimate for repairing your car, we will call you to inform you whether we have approved repairing your car at that garage or if we wish to request alternative estimates from other garages on Adamjee’s panel of garages which are of similar quality to the first one.